... is to inform other potential users of the IPflex product offered by at&t. I hope that potential users will be more informed when making a decision about IP flex.
About me...
I am an IT decision maker at a mid size company in West Michigan. I clarify though, the opinions here are my own, written using my own resources.
I have been working on implementing the IP flex product implemented since July 2009.
The summary...
I'll post more details( let me know in the comments) as needed.
The implementation was extremely unprofessional. We lost hundreds of hours, spent way more than expected for the implementation.
I signed the contract on July 2009, the product was implemented at the end of November 2009.
The implementation was done after 4 failed tries. Let me emphasize that:
4 failed tries at implementing a data/phone connection
If you are an IT manager you will know the time and expense that goes into planning each transition.
The project management was non-existent and most of the tech teams unresponsive. I only got some help after escalating the project high up the chain.
In short - Very Late, Over Budget, Frustrating experience
To make it more interesting...
at&t started billing us even before the service was fully activated. Our accounting department is now logging hours trying to get the right credits.
If you haven't dealt with at&t before, it like talking to an obstinate 4 year old.
"That's the charge, it's due, please make a payment"
Our account rep is trying to make sense of it, so far it's a tangled mess.
The service itself...
The date and voice service, to be fair, is decent.
This is however, a lower level of service than we've experience with our previous vendor TDS.
It already went down for about 3-5 hours on a day, which for us, was unheard of earlier.
The customer service lines were busy, and there is no online status update.
So if your CEO asks you why the lines don't work, try not to look stupid.
Now...
We have a extra at&t line that needs to disconnected. We've requested a disconnect in November 2009. We're still waiting.
We've been double billed, and the at&t is yet to resolve them.
If I had to do it again...
No way. I no longer consider at&t as a viable option for a business. For an iphone maybe, but not for business-grade services.
Future updates...
I'll continue to update as things change - for good or bad. Or if I remember something. Or if someone posts a question.
